Refund Policy

RETURNS:

We Want To Make Sure Your Experience With Us Is Above And Beyond Enjoyable. Returns Or Refunds Should Not Be Any Different And As Easy As Possible.

Our Policy Lasts 30 Days From The Time Your Item Is Received. If 30 Days Have Gone By Since Your Purchase, Unfortunately, We Can’t Offer You A Refund Or Exchange But Will Do Our Best To Work With You On The Situation.

To Be Eligible For A Return, Your Item Must Be Unused And In The Same Condition That You Received it. It Must Also Be In The Original Packaging.

Only A Select Few Products Are Exempt From Being Returned We Also Do Not Accept Products That Are Intimate Or Sanitary Goods, Hazardous Materials, Or Flammable Liquids Or Gasses.

APPAREL

We Do A Fair Amount Of High Volume Printing And Shipping Shirts. In The Process, There Can Be Mistakes That Occur. Should You Experience Any Of The Following Mistakes Please Contact Us via email at boxsumoteam@gmail.com

To Speed Up The Process Please Send Us A Picture Of The Defective Shirt As Well.
We Will Take Care Of Any Of The Above Issues 100% Free Of Charge. You Do Not Need To Return The Defective Shirt To Us :-)

ADDITIONAL NON-RETURNABLE ITEMS


*Gift cards
*Digital Products

To Complete Your Return, We Require A Receipt Or Proof Of Purchase Followed With A Picture Of the Item That Is Defective Or Damaged.

Please Do Not Send Your Purchase Back To The Manufacturer.

There Are Certain Situations Where Only Partial Refunds Are Granted (If Applicable).

Any Item Not In Its Original Condition Is Damaged Or Missing Parts For Reasons Not Due To Our Error.

Any Item That Is Returned More Than 15 Days After Deliver.y

REFUNDS (If Applicable)


Once Your Return Is Received And Inspected, We Will Send You An Email To Notify You That We Have Received Your Returned Item. We Will Also Notify You Of The Approval Or Rejection Of Your Refund.

If You Are Approved, Then Your Refund Will Be Processed, And A Credit Will Automatically Be Applied To Your Credit Card Or Original Method Of Payment. Standard Returns Usually Take 3 to 5 Business Days For The Funds To Appear In Your Account.

LATE OR MISSING REFUNDS (If Applicable)


If You Haven’t Received A Refund Yet, First Check Your Bank Account Again.
Then Contact Your Credit Card Company, It May Take Some Time Before Your Refund Is Officially Posted.
Next Contact Your Bank. There Is Often Some Processing Time Before A Refund Is Posted.
If You’ve Done All Of This And You Still Have Not Received Your Refund Yet, Please Contact Us At boxsumoteam@gmail.com.

SALE ITEMS (If Applicable)

Only Regular Priced Items May Be Refunded Unfortunately Sale Items Cannot Be Refunded.

EXCHANGES (If Applicable)


We Only Replace Items If They Are Defective Or Damaged. If You Need To Exchange It For The Same Item, Send Us An Email At boxsumoteam@gmail.com.

GIFTS

If The Item Was Marked As A Gift When Purchased And Shipped Directly To You, You Will Receive A Gift Credit For The Value Of Your Return. Once The Returned Item Is Received, A Gift Certificate Will Be Emailed To You.

If The Item Wasn’t Marked As A Gift When Purchased, Or The Gift Giver Had The Order Shipped To Themselves To Give To You Later, We Will Send A Refund To The Gift Giver And They Will Find Out About Your Return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless you were shipped the wrong item, or you item was damaged.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.